Course Number & Name:  OCT 210 Office Systems Management

Credit Hours:  3.0             Contact Hours:  3.0          Lecture:  3.0       Lab:  N/A             Other:  N/A

Concurrent Courses:  Grade of “C” or better in OCT 107

Course Description: This course provides a comprehensive coverage of supervisory management, particularly as it applies to the first-line office supervisor in a high-tech office environment. Emphasis is on job planning and controlling the work; marking effective decisions; managing conflict and change; recruiting, training, and supervising personnel; ensuring employee safety and health; dealing with unions, grievances, and discipline; improving productivity and cost control; supervising oneself; managing time and stress; and developing a career plan.

<!–Course Goals: Upon successful completion of this course, students should be able to do the following:

  1. define the functions of management and indicate the managerial levels at which these functions may be carried out;
  2. describe some typical office activities performed in each of the functional areas of administrative office management;
  3. identify and describe the skills needed by administrative office managers; and
  4. discuss the major contributions of each of the schools of management thought.


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