Course Number & Name: OCT 210 Office Systems Management
Credit Hours: 3.0 Contact Hours: 3.0 Lecture: 3.0 Lab: N/A Other: N/A
Course Description: This course provides a comprehensive coverage of supervisory management, particularly as it applies to the first-line office supervisor in a high-tech office environment. Emphasis is on job planning and controlling the work; marking effective decisions; managing conflict and change; recruiting, training, and supervising personnel; ensuring employee safety and health; dealing with unions, grievances, and discipline; improving productivity and cost control; supervising oneself; managing time and stress; and developing a career plan.
<!–Course Goals: Upon successful completion of this course, students should be able to do the following:
- define the functions of management and indicate the managerial levels at which these functions may be carried out;
- describe some typical office activities performed in each of the functional areas of administrative office management;
- identify and describe the skills needed by administrative office managers; and
- discuss the major contributions of each of the schools of management thought.